Yoel Roth on Banning Trump, Battling Bots & the Difficult Job of Trust & Safety
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"Content moderation decisions are like assholes," says Yoel Roth, the former head of trust & safety for Twitter. "Everybody's got one."
The underrated challenge of working in trust and safety is that every decision could affect millions of users, and the reasons for those decisions are often opaque. Today on Revolution.Social, Yoel and Rabble talk about what goes on behind the scenes when a platform like Twitter wants to do something like ban President Donald Trump; how moderation best practices can work on decentralized protocols; and the fallout of Russian interference in the 2016 U.S. elections.
" The most striking thing to me from a lot of that work was how a lot of the Russian accounts that we identified on Twitter weren't posting lies."
In this episode
- 00:00Introduction
- 03:42Yoel's Origin Story
- 06:25How Content Moderation Starts
- 08:56Banning Trump
- 11:22The Future of Social Media Protocols
- 16:12Trust and Safety on Decentralized Platforms
- 21:12Inauthentic Activity and Bots
- 28:22The Arms Race Against LLMs
- 29:47Community Self-Governance
- 38:28No, You Need Moderation
- 42:09The Homogeneity of Tech Founders
- 46:20Should Twitter Promote Democracy?
- 48:59Why Spam Really, Really Matters
- 51:31Who Else Should Be on the Podcast?